Privacy Policy

Scout Heating & Cooling Last Updated: 7/16/2026

Scout Heating & Cooling (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a quote, or use our HVAC services.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our website or services.

1. Information We Collect

We may collect the following types of information:

Information You Provide Directly

• Name, mailing address, email address, and phone number
• Property address and service location details
• Payment and billing information
• Information about your HVAC system (make, model, age, service history)
• Messages, inquiries, or details submitted through contact forms, quote requests, or chat

Information Collected Automatically

• IP address, browser type, and device information
• Pages visited, time spent on our site, and referring/exit pages
• Cookies and similar tracking technologies (see Section 5)

Information From Third Parties

• Information from scheduling, payment processing, or financing partners
• Information from marketing or advertising platforms (e.g., Google, Meta) used to reach potential customers

2. How We Use Your Information

We use the information we collect to:

• Provide, schedule, and manage HVAC services
• Prepare estimates, invoices, and process payments
• Communicate with you about appointments, service updates, and follow-ups
• Respond to inquiries, quote requests, and customer service needs
• Send promotional offers, maintenance reminders, or newsletters (where you have opted in)
• Improve our website, services, and customer experience
• Comply with legal, regulatory, or contractual obligations
• Detect and prevent fraud or misuse of our website

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties who help us operate our business, such as payment processors, scheduling software providers, financing companies, and marketing platforms.
• Manufacturers: For warranty registration purposes, where applicable.
• Legal and Regulatory Authorities: When required by law, subpoena, or to protect the rights, property, or safety of Scout Heating & Cooling, our customers, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of business assets, customer information may be transferred as part of that transaction.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Recognize returning visitors
• Understand how visitors use our website
• Support advertising and remarketing campaigns
• Improve website functionality and performance

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of our website.

6. Your Choices and Rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal or contractual retention requirements
• Opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly
• Opt out of certain data sharing or sale, where applicable under state law (e.g., California)

To exercise any of these rights, please contact us using the information in Section 10.

7. Text Messages and Phone Communications

If you provide your phone number, you consent to receive calls or text messages from Scout Heating & Cooling related to appointment confirmations, service updates, and promotional offers. Message and data rates may apply. You may opt out of text communications at any time by replying “STOP” or contacting us directly.

8. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

9. Third-Party Links

Our website may contain links to third-party websites, such as financing partners or manufacturer sites. We are not responsible for the privacy practices or content of those third-party sites and encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.